connecting the dots
(in my Cayce Pollard Units)
to spot the patterns
cultural intelligence & strategy 〰️ brand strategy, messaging & positioning 〰️ creative strategy 〰️ product innovation 〰️ audience deep dives, segments & personas 〰️ competitive & category audits 〰️ packaging design
My research includes & informs
I also consult on research approaches & methodology masterclasses!
My way of working is why clients hire me
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I analyze the visual and linguistic signs and symbols in everything (from packaging to pop culture) to unpack their deeper meaning, how that’s being communicated, and what it signifies in culture — that which consumers can’t tell us themselves.
In the movie The Founder Michael Keaton’s Ray Kroc decodes McDonald’s golden arches: “It doesn't just say, delicious hamburgers inside. They signify family. It signifies community. It's a place where Americans come together to break bread. I am telling you, McDonald's can be the new American church, feeding bodies and feeding souls. And it ain't just open on Sundays, boys. It's open seven days a week.”
Using semiotic analysis, that’s what I can tell you about your brand, your competitors, your category… what the logos, colors, fonts, imagery, taglines, copy, brand and product names, etc. all actually mean in culture 😊
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“The Future Of…”
Spotting patterns and connecting dots in emerging behavior, needs, desires, culture, products, design, etc. to help my clients think about what’s important in what’s next.
I go out in the field (see “IRL Exploration <3”!), I go deep at the desk, I talk to experts and cutting edge early adopters… I’ll tell you about it long before mainstream culture picks it up.
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I’m always getting out and about:
retail safaris & expeditions
visiting museums, exhibits, shows
flipping through zines
attending events & shows
hanging out in third spaces
lots & lots of walks (for spontaneous moments of discovery and interaction!)
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interviews & groups
diary studies / digital ethno
observation
online discussion boards
projective techniques
"homework" & artifacts
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end to end:
questionnaire design & writing
programming
field management
(advanced) analysis
story-driven reporting
I specialize in consumer lifestyle
often food & bev (cpg, restaurants, dining & drinking culture) 〰️ beauty 〰️ personal care 〰️ wellness
but also jewelry & fashion 〰️ entertainment, fandom & pop culture 〰️ sports, fitness & sportswear 〰️ youth culture 〰️ consumer tech 〰️ dating & relationships 〰️ the creator economy 〰️ travel & placemaking 〰️ & more