connecting the dots
(in my Cayce Pollard Units)
to spot the patterns

cultural intelligence & strategy 〰️ brand strategy, messaging & positioning 〰️ creative strategy 〰️ product innovation 〰️ audience deep dives, segments & personas 〰️ competitive & category audits 〰️ packaging design

My research includes & informs

I also consult on research approaches & methodology masterclasses!

My way of working is why clients hire me

tomato baby
  • I analyze the visual and linguistic signs and symbols in everything (from packaging to pop culture) to unpack their deeper meaning, how that’s being communicated, and what it signifies in culture — that which consumers can’t tell us themselves.

    In the movie The Founder Michael Keaton’s Ray Kroc decodes McDonald’s golden arches: “It doesn't just say, delicious hamburgers inside. They signify family. It signifies community. It's a place where Americans come together to break bread. I am telling you, McDonald's can be the new American church, feeding bodies and feeding souls. And it ain't just open on Sundays, boys. It's open seven days a week.”

    Using semiotic analysis, that’s what I can tell you about your brand, your competitors, your category… what the logos, colors, fonts, imagery, taglines, copy, brand and product names, etc. all actually mean in culture 😊

  • “The Future Of…”

    Spotting patterns and connecting dots in emerging behavior, needs, desires, culture, products, design, etc. to help my clients think about what’s important in what’s next.

    I go out in the field (see “IRL Exploration <3”!), I go deep at the desk, I talk to experts and cutting edge early adopters… I’ll tell you about it long before mainstream culture picks it up.

  • I’m always getting out and about:

    • retail safaris & expeditions

    • visiting museums, exhibits, shows

    • flipping through zines

    • attending events & shows

    • hanging out in third spaces

    • lots & lots of walks (for spontaneous moments of discovery and interaction!)

  • interviews & groups

    diary studies / digital ethno

    observation

    online discussion boards

    projective techniques

    "homework" & artifacts

  • end to end:

    questionnaire design & writing

    programming

    field management

    (advanced) analysis

    story-driven reporting

I specialize in consumer lifestyle

often food & bev (cpg, restaurants, dining & drinking culture) 〰️ beauty 〰️ personal care 〰️ wellness

but also jewelry & fashion 〰️ entertainment, fandom & pop culture 〰️ sports, fitness & sportswear 〰️ youth culture 〰️ consumer tech 〰️ dating & relationships 〰️ the creator economy 〰️ travel & placemaking 〰️ & more

Agency & brand clients include